Poor BSNL service deludes subscribers in Ukhrul
Source: Hueiyen News Service / R Lester Makang
Ukhrul, July 28 2015:
Despite introduction of new services like 3G and CDMA in recent years, Bharat Sanchar Nigam Limited (BSNL) continues to disappoint a large number of its cellular customers with its dismal performance in Ukhrul district.
Many subscribers within the town and elsewhere complained that while the voice service has not been a patch on other private services, the relatively new 3G data service provided by BSNL has become a dismal failure as it is able to cover only a few selective pockets of the town much to the chagrin of many subscribers.
"Be it for voice call or data service, BSNL is not one bit reliable," said a town resident while adding that: "Which is why I go for other private services that serve our needs without a hitch" .
It is learnt that data service provided by the India's oldest cellular giant plunged into certain technical troubles in the district in recent times.
"Earlier we could access 3G facility on and off, but now it is cut off completely," rued another subscriber in Phungreitang.
Conceding the shortfalls, an official of BSNL Ukhrul informed Hueiyen Lanpao that following the breakdown of one RU Card of the BTS Tower at its premise some months back, functions of one of the three tower sectors has been affected.
"This has affected the service coverage especially data transmission in several pockets like Phungreitang, Hamleikhong etc" .
He further said that the habitual negligence by tower security personnel of some 21 towers installed at different parts of the district has also been one of the contributory factors affecting its performance.
He then informed that currently Ukhrul town has only one BTS tower of its network but two more towers would be coming up at Naga Gate and Awungtang shortly.
Assuring to improve its different cellular services like GSM, CDMA et al, the official said that plans are afoot to rope in one private company to oversee the performance and dispensation of its service in the district under BSNL.