TRAI organises consumers awareness prog
Source: The Sangai Express

Imphal, April 24 2015 : With an objective to create awareness among the telecom consumers about their rights and privileges, Telecom Regulatory Authority of India (TRAI) today organised a telecom consumer outreach programme at the Classic Hotel, North AOC Imphal.

The awareness programme was participated by telecom consumers, representatives of Telecom Service Providers (TSP), students, Government officials and consumer advocacy groups.

Speaking at the session, Advisor TRAI Regional office, Kolkata, Rupa Pal Choudhury explained about the roles and functions of TRAI and the initiatives taken up by TRAI to protect the consumers interest and to ensure their voices are heard.

She added that the programme itself is a platform for dialogue and discussion for consumers with their service providers.

TRAI regulations in regard to Mobile Number Portability (MNP), unsolicited commercial communication (UCC), complaint Redressal Mechanism were also deliberated during the programme.

Rupa Pal Choudhury said that TRAI did not deal with consumers complaints directly and are therefore dealt by its service providers.

However, she added, Consumer Advocacy Group (CAG) of TRAI will ensure to meet the consumers' expectation and address their concern.

She referred CAG of TRAI as "ears and eyes of consumers" .

Delivering the keynote address, Advisor TRAI, New Delhi A Robert J Ravi explained about the roles and the main functions of TRAI.

He said that TRAI has been nurturing the growth of telecom sector in the country along with protection of consumers rights.

He urged the participants to avoid responding to any call with numbers having prefix other than +91 which may lead to consumers losing their talktime balance.

During his power point presentation, A Robert said that a service provider should publish their tariff plans at least once in six months in the local media.

He added that the consumer can approach Appellate Authority in case the service provider fails to deliver customer satisfaction.

Contact details of the Appellate Authority will be available in the start-up kit (SIM), website of the service provider and their sales outlet.

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