Is Hyundai cheating on its customers?
Source: Hueiyen News Service
Imphal, July 26 2012:
With incidences of authorized dealers are not willing to repair defective cars even during the warrantee period and cases of cheating customers with defective cars surfacing of late in the state, people in Manipur have doubted the integrity of Hyundai Motors company.
According to a reliable source, in the manuals provided to every customer who purchases Hyundai car, it is clearly written in the warrantee policy that all cases of warrantee during the stipulated period can be claimed by the customers not only from all the service centres of the company but also should be entertained by all Dealers of the company located anywhere in India.
There have been various instances where the cars purchased from Hyundai company happen to broke down during the warrantee period.
If it is a manufacturing defect, the company is liable to bear all the expenses in repairing the defected car under it warrantee policy, and such cases have been reported a number of times.
In December 28, 2007, Hyundai Motors was made to pay back the whole amount incurred on purchasing a defective Santro car to its client in Delhi in addition to an additional amount of Rs 25,000 .
In another instance, a Hyundai dealer was made to pay Rs 7 lakhs for selling a defective Hyundai Accent.
In a similar case of defective car being sold to its customers, a person from Imphal in Manipur bought a Fluidic Verna diesel 1.8 car of Hyundai Company from dealer Mukesh Hyundai at Guwahati on February 3, 2012.However, after about two months, the car was found to be with many defective parts.
When the owner went to Punya Motors, the authorized dealer of Hyundai cars in Manipur on April 2 last, the poor owner was sent back on the ground that there was no mechanic to repair the defects.
The owner again went on April 4 to get his car repair only to be sent back once again by putting some grease on defected area.
The source further revealed that after lodging a complaint through the Company's website, the owner of the defective Fluidic Verna again went to Punya Motors.
However, the dealer refused to repair the car on the ground that the car had been purchased from Guwahati and it is case of cross territorial sale.
The owner of the car was even told by CRO of Punya Motors that the proprietor of had given strict instructions not to attend to the problems of the said complaint.
Subsequently, a complaint has been made against the proprietor of Hyundai Motors through the Consumers Club Manipur.
Still, the dealer has not come up with any sort of help.
The cases of defective Hyundai cars being sold to the customers are not only prevalent in India.
Similar cases have also been reported in USA in 2007.The company is also very much aware that some of its parts are defective, the source added.
Comment
