Kia Motors India launches contactless, paperless after sales services
Source: The Sangai Express
Imphal, November 13 2020:
Extending its safety and convenience commitment, this Diwali, Kia Motors India, a wholly owned subsidiary of Kia Motors Corporation, is promising its customers a complete contactless, paperless after sales and personalized vehicle service ownership experience.
This entails an 'Advanced Pick and Drop' programme, ensuring highest customer safety with a no contact pickup and drop service and live vehicle tracking in a completely paperless process.
Aimed at offering an exceptional ownership experience, Kia Motoi dia is also launching a new My Convenience' service initiative, which offers personalized vehicle maintenance to its customers.
With both these initiatives, the company aims to redefine the after-sales experience by personalizing and digitizing the service process to facilitate an enhanced user experience.
These customer-centric ownership experience initiatives reiterate the brand's after sales identity of 'Promise to Care' offering a seamless and hassle-free ownership experience.
Commenting on the latest after sales initiatives, Tae-Jin Park, executive director and chief sales officer said, "In this unprecedented time, customer safety is an utmost priority and we are proud to be the first OEM in India to introduce a complete contactless, paperless after sales process" .
Advanced pick and drop programme
Inspired by South Korea's concept of 'Untact' which means 'without direct contact', the programme makes the entire after sales process contactless including the vehicle pick-up and drop service as well.
Drivers will use protective seat cover, protection kit, Pick and drop processes will be conducted through app-based paperless service.
My Convenience
The initiative enables the customers to personalise their servicing packages according to their needs.
In addition to this, the initiative also offers inflation protection, the highest level of transparency and flexibility to our patrons.
While availing of this service, the customer makes two choices, the first being the Pre-Paid Maintenance (PPM) and the second is the Care Pack (Car Care Services) as per specific requirements.
Pre-Paid Maintenance (PPM):
The PPM gives coverage of Kia genuine parts, oils & labour services as per recommended periodic maintenance schedule and is based on the years and mileage coverage of the car.
The customers also get complimentary services.
It comes in four packages to choose from: 2 Years/20,000 Kms, 3 Years/30,000 Kms, 4 Years/40,000 Kms, 5 Years/50,000 Kms.
Care Pack (Care Care Services) :
The customer needs to choose one out of the four unique packages of Car Pack - Preventive Care, Fresh Care, and AC Care & Hygiene Care.
Each package consists of two services that customers can avail once in their service duration, The Car Care Services covered under each pack are: Preventive Care, Fresh Care, AC Care, Hygiene Care.
In addition to this, the customer also gets a complimentary alloy/wheel care service and an additional 10% discount for the other car care services if availed during the program duration.