Postal service launches drive to make people get better service
Source: The Sangai Express / N Satyajeet (UNI)

Imphal, December 13 2013 : India postal, Manipur division has decided to ensure people get better service.

T Mangminthang, Director, Manipur Postal Division told UNI that there are rooms for manipulating packets as lots of agencies are involved in transportation of goods.

There are some complaints about loss of goods and manipulations of the packets he said.

India Post is well equipped to meet the demands of the people and all sort of sensitive, official, documents are all managed by India Post, he added.

It is mostly the government controlled India Post that reaches every nook and corner of the country and in Manipur alone there are 53 sub offices and 643 BPOs which are managed by 1780 staff.

India has the largest postal network in the world with over 1, 55,015 Post Offices (as on 31.03.2009) of which 1, 39,144 (89.76%) are in the rural areas.

There are dedicated staff to look after the complaints and needs of the people are catered to online also on its website http://www.indiapost.gov.in.

Online complaints, grievances are well attended, he added.

Problems of theft and loss are solved when there are less transit points and special focus is given to transport maximum goods by air he said.

Ksh Ibomcha, Superintendent said goods sent by speed post is supposed to be delivered within 78 hours and India Post transports goods by Air India, India, jet Airways and Railways (surface).

There are many points where the packets can be manipulated by some erring people at any of the transit points he said.

India Post officials have asked its staff to be vigilant and wrote letters to all the agencies involved so that goods are not stolen and packets manipulated he added.

CCTV cameras will be installed at all transit points specially at hub centres he further said.

He appealed to the people to rely on the government postal service and continue to render support to it.

Important transporters, online sales companies are now relying on India Post he added.

India Post is dedicated to provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability ,services to the customers on value-for-money basis it was added.

All staff have been instructed to ensure that the employees are proud to be its main strength and serve its customers with a human touch.

It has also decided to continue to deliver social security services and to enable last mile connectivity as a government of India platform.

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