Single refill for over 500 subscribers of Lamshang Gas Official record : All issued refills
Source: The Sangai Express

Imphal, December 26 2015 : Even though IOC has been making all efforts to clear the existing backlog of two/three months regarding supply of LPG refills by January, all consumers of Lamsang Gas Agency who have made their bookings have been issued refills.

Despite the official record, 580 of its consumers have received just a single refill till date.

According to official records, all consumers who made their bookings on December 24 and earlier have been issued refills.

Performance of Lamsang Gas Agency which has around 2847 active consumers is rated excellent and it has been distributing 73.53 refills in a day on the average.

During the current financial year, the distributor has so far issued 10 refills each to four consumers, nine refills each to seven consumers, eight refills each to 12 consumers, seven refills each to 37 consumers, six refills each to 28 consumers, five refills each to 45 consumers, four refills each to 162 consumers, three refills each to 576 consumers, two refills each to 1023 consumers and a single refill each to 580 consumers.

LPG

Meanwhile, one Suresh of Keishamthong who is a consumer of Canchi Indane Service said that he has received just three refills this year.

He then appealed to all concerned to ensure that all LPG consumers get full quota of refills allotted for each year.

Canchi Indane Service clarifies : Canchi Indane Service has clarified that mismatch in booking dates may occur as the bookings entered in Indsoft (computer software) are when bookings have matured for refill delivery.

The LPG delivery system currently in practice is based on manual booking registers.

The manual booking practice is followed because only 90 days booking is accepted in the system software i.e if a refill booking exceeds 90 days, the booking will be automatically cancelled.

During long spells of bandhs and blockades when the refill backlog cannot be cleared within 90 days, the actual bookings may have been cancelled due to the software and this may cause unnecessary inconveniences to consumers, said a press release issued by the manager, Canchi Indane Service.

Informing that IVRS and SMS booking system are going to be implemented very soon in the State, it maintained that they cannot accept online booking for the time being.

Canchi Indane Service would accept and implement online booking/SMS/IVRS services and make public the hows and whats of the new system.

"Currently, very few people are aware of the online practices and if we fulfil the select few (online demand) it will deceive many consumers who have made their refill bookings at our end.

Thus it is our firm belief that a common system understandable to the illiterate as well as the educated must be enforced else it will benefit the educated and deprive the common people of their LPG refills" , said the manager.

With regard to the report about online booking done by one consumer on December 16 after he had been issued one refill on December 1 this year, the LPG distributor said that delivering refill based on online booking at this juncture is inappropriate as there are many bookings made before he made the online booking even though their records have not been computerised but are kept as manual bookings.

Nonetheless, Canchi Indane Service conveyed appreciation to The Sangai Express for the whole coverage on LPG related issues.

"We would extend all possible cooperation and provide necessary information as and when demanded", it added.