TODAY -
Aviation Industry through Vertex Academy
By Neha *
Aviation is the amongst the most demanding and exciting sectors in the huge Hospitality industry. This sector not only offers lucrative jobs but also Promising careers i.e,Travel & Tourism, Hospitality,Cabin Crew, Ground Staffing etc.
A 1 year course in Aviation and Hospitality Academy from VERTEX AVIATION AND HOSPITALITY ACADEMY includes the following:
TRAVEL AND TOURISM
- Nature & Scope of Travel and Tourism Industry
- Social & cultural Knowledge
- Travel Organisation,Terminology and Documentation
- Ticketing & reservations: Galileo Computerized Reservation System
- Fare Rules & Construction, Planning Tours & Packages
- Customer Service
- Careers in Travel, Ticketing and Tourism
- Grammar Orientation
- Language Improvement, Understanding and Development
- Reading, Listening and Writing Skills
- Comprehension & Conversational Skills
- Group Discussions
- Resume Writing & Interview Handling
- Practice Audio, Visual and Exercises
- Motivation techniques & attitudes
- Interpersonal behavior
- Time management
- Effective Communication Skills
- Confidence building and self esteem: Formula for self confidence
- Professionalism
- Introduction to Hospitality Industry
- F & B,Front Office, House Keeping
- Personality Development & Communication Skills
- Industrial Training
- Customer Service Handling Complaints
- Language Formation, Understanding and Development
- Reading, Listening and Writing Skills
- Comprehension & conversational Skills
- Practice Audio, Visual and Exercises
- Team orientation
- Team effectiveness Synergy
- Processes & Procedures
- Listening to the Voice of a Customer
- Empowerment
- Customer Delight: Service Plus
- Role of selling in Customer Service
- Characteristics of success sales professionals
- Sell your way to success
- Customer Complaints, Sales & Behavior
- Poise
- Formal Dressing
- Body Language
- Personal hygiene
- Physical fitness and exercises
- Diet and Nutrition
- Personal Etiquette
- History of aviation
- World Geography
- Aviation technical
- Customer Service
- In-flight procedures and announcements
- Wet run(mock in flight service)
- Flight Safety and Emergency Proc.
- Dangerous goods
- Resume building and Interview skills
- Photo shoot
- Airport Handling
- Departments & Terminology
- Ramp handling Announcements
* Neha, a Marketing Executive from Vertex Aviation And Hospitality Academy, provided this information. She can be reached at neha(at)vertexaviation(dot)com . This was webcasted on 14th July 2007.
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