TODAY -
Few in NE use Banking Ombudsman Scheme
Assam Tribune | Guwahati, Aug 22
Bank customers in Assam and the rest of the Northeast are yet to make much use of the Banking Ombudsman Scheme, 2006 compared to their counterparts in other parts of the country. Across the region, a modest number of complaints have been registered against certain services rendered by Scheduled Commercial Banks, Regional Rural Banks and Primary Cooperative Banks which are covered by the Scheme.
Sangma said that the reasons could be attributed to several factors, which include difficulty in accessibility, cultural traits of the region’s people who are not used to making complaints, or better customer service provided by banks in the region. Over the years, the number of complaints is on the rise. In 1996 only 37 complaints were received which went up to 584 during 2010-11. However, when asked, Sangma said, “As an Ombudsman I would like to have more complaints coming in.”
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