Frequent interruption of BSNL services torturing customers
Source: Hueiyen News Service

Kangpokpi, September 03 2014: Subscribers of Bharat Sanchar Nigam Limited (BSNL) at Kangpokpi and its adjoining areas today registered a tough complaint over the frequent interruption of broadband service as well as poor and slow signals.

Scores of Internet GPRS and broadband subscribers told the local media that for the last few months, they had been facing tough time due to frequent disruption of broadband services and weak signal in the town.

"Despite repeated attempts, I could not surf internet on my mobile throughout the day due to slow GPRS service," said a subscriber.

Though penetrations of mobile technology have made landline phones almost redundant for voice telephony, a majority of existing subscribers are retaining them and new ones are being obtained from BSNL only for broadband services.

But still BSNL subscribers in Kangpokpi continue to face a plethora of ordeals including deficiency of services in broadband, non-responsive call centres and abnormal delay in restoration of services.

BSNL's broadband services, which operate through the wired connection (with a combination of optical fibre cable and copper cable), are opted for their speed and connectivity.

However, it takes days together to restore the services in case of disruption even as deficient back-end support drives customers to desperation.

Many subscribers from the town and its adjoining areas including Kalapahar, Keithelmanbi, Haipi, Sapormeina, Motbung, Changoubung, Mayangkhang, T.Khullen and even in Senapati DHQ said that BSNL signal was not working at all up to their expectation while the speed of broadband was dazzlingly slow.

Kangpokpi being one of the biggest business hubs in the area, most of the business institutions have been accessing internet while every Government department too are all internet users provided by BSNL.

State Bank of India, Kangpokpi Branch has been frequently compelled to cease its public service due to repeated interruption of broadband internet connection which has become a source of inconvenience for thousands of customers coming from the length and breadth of the town.

In this competitive market, if the services of BSNL continue is like this, for sure, BSNL has a very dark future not only in Kangpokpi but also in its adjoining area, warned a subscriber.

While urging the concerned authority to address the grievances of BSNL customers within Kangpokpi and its adjoining area, the aggrieved customers further demanded the authority concerned to provide uninterrupted connection of broadband service directly from Imphal to Kangpokpi not through Senapati.

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