'Money missing': Customer warns bank of approaching Consumer Court
Source: The Sangai Express

Imphal, September 27 2019: Alleging that an amount of Rs 50,000 which was sent through mobile banking is 'missing' without reaching the intended account, a customer of UCO Bank Phubala Branch has stated that he will be approaching the Consumer Court/Forum for redressal.

Speaking to media persons at Manipur Press Club today, Salam Bijen of Naransena Awang Leikai said he had conducted a transaction of Rs 50,000 through mobile banking on August 24 .

However, the amount never reached the intended receiver, an ICICI Bank account in New Delhi.

Concerned with the issue, he visited the home branch (UCO Bank Phubala Branch) on August 26 and filed a complaint.

The bank told him that it will take 5 days to resolve the issue.

Bijen further asserted that the official record showed he had conducted the transaction on August 26 when he actually conducted the transaction on August 24 .

He also refuted the claim of the 'bank' that he had entered wrong account number when he conducted the transaction.

"Conducting a transaction requires one to enter the receiver's account number twice as reverification.

There is no way, I entered wrong account number.

The claim of the bank is unfounded," he said.

"Even if it is technical error, the issue should have been solved by now.

It has been a month now, the bank is sitting on the issue," he said stating that he will approach Consumers Court/Forum if the bank does not resolved the issue by September 30 .

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