Frequent interruption of BSNL's broadband service in Kangpokpi frustrates customers
Source: The Sangai Express

Kangpokpi, September 03 2014: Subscribers of Bharat Sanchar Nigam Limited (BSNL) at Kangpokpi and its adjoining area today registered a tough complained over the uninspiring and frequent interruption of broadband service as well as poor and slow connectivity of signal.

Scores of Internet GPRS and broadband subscribers told the local media person that for the last few months and up till now they had been facing tough time due to the frequent disruption and dawdling broadband services and weak signal in the town.

"Despite repeated attempts, I could not surf internet on my mobile throughout the day due to slow GRPS service," said a subscriber.

Though penetrations of mobile technology have made landline phones almost redundant for voice telephony, majority of existing subscribers are retaining them and new ones are being obtained from BSNL only for broadband services.

But still BSNL subscribers in Kangpokpi continue to face a plethora of ordeals including deficiency of services in broadband, non-responsive call centres and abnormal delay in restoration of services.

BSNL's broadband services, which operate through a wired connection (with a combination of optical fibre cable and copper cable), are opted for their speed and connectivity.

However, it takes days together to restore the services in cases of disruption even as deficient back-end support drives customers to frustration.

Kangpokpi being one of the biggest business hubs in the area, most of the business institution has been accessing internet while every Government department too are all internet users provided by BSNL.

State Bank of India, Kangpokpi Branch has been frequently compelled to ceases their public service due to repeated interruption of broadband internet connection which become a source of inconvenience for thousands of customers spreading in the length and breadth of the town.

While complaining of weak signal which render the customers' difficulty in making or receiving calls, another subscribers maintained that the news is the talk of the town where several complaints have already been lodged in the exchange but no satisfactory action has been executed so far.

"The signal level of BSNL is inconsistent.

We are fed up with BSNL's poor network and are left with no option than to switch over to other cellular network.

Despite many reminders, BSNL authorities have failed to improve their services," complaint the subscribers.

Subscribers who talked to the local media said the service of BSNL has gone from bad to worse over past weeks largely due to its own 'unprofessional conduct' and 'slackness' and added that it is disheartening to see a national level ISP like BSNL showing no signs of regret and taking no steps to assure customers the best of service.

While urging the concerned authority to address immediately the beyond description amount of suffering and grievances of BSNL customers within Kangpokpi and its adjoining area they also demanded the authority concerned to provide uninterrupted connection of broadband service directly not from Senapati but through Imphal.

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