ECI provides complaint redressal mechanisms
Source: The Sangai Express / Press Information Bureau

New Delhi, March 31 2016: In view of the elections scheduled to be hel in five States, the Election Commission of India (ECI) has issued instructions to provide a Complaint Redressal Mechanism in all the five election going States.

The main objective of this IT platform is to manage the complaints being received through call centres/telephone/online/ fax/ post /paper complaints/ in person in an integrated way and a time bound manner.

To inform the com- plainants about the status of receipt and disposal of complaints.

In Assam the com- plaints are received through (i) toll free number 1950, (ii) online application 'SAMADHAN' available at district websites with URL http:// election.cloudapp.net/ assam-samadhan and at CEO website www.ceoassam.nic.in (iii) Android based mobile application available in Google Play Store as SAMADHAN [ASSAM].

Individual can lodge complaints in physical copies in person/post/fax etc and can still get SMS or view status of com- plaints if s/he wishes to.

In Kerala Pariharam has been lodged to facilitate lodging com- plaints online.

Complainants can also visit Akshaya Centres (CSC) and use helpline numbers.

Complainants will receive SMS alerts while lodging as well as at the time of disposal of complaints.

Photos/videos can be uploaded as part of complaints.

The URL of website is: http://e- In Tamil Nadu, apart from paper, phone, e-mails, online modes of complaint receipt, the complaints are also being received through Facebook, twitter etc.

The option for lodging online complaint is available on website of CEO, Tamil Nadu : http://www.elections.tn.gov.in/ In West Bengal the IT platform is available at the URL: http://election.cloudapp.net/wb-samadhan .

The App is also available in the form of mobile App at Google Play Store: SAMADHAN [WEST BENGAL].

The disposal period of complaints received has been pre- scribed as 24 hrs in general, and � hour on poll day.

The CEO, Puducherry has established 24x7 helpline call centre with 5 dedicated trunk lines under supervision of an officer of Tehsildar level.

Complaints are also being received through SMS, Whatsapp (8903331950), e-mail etc.

The online complaints registering mechanism is also available for the use of public.

Through these Complaint Redressal Mechanisms, the Elec- tion Commission of India ensures that complaints at all level are properly addressed and timely redressed and the entire election process is made smooth, hassle free, transparent and effective.

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