Airtel charging money fraudulently allege customers
Source: Hueiyen News Service
Imphal, September 30 2011:
Large numbers of mobile phone customers thronging the Airtel offices in Imphal with complaint of charging large amount from customers fraudulently has become a daily occurrence in the past few days in Imphal.
According customers who came with their complaints, mobile customers of Airtel have been witnessing strange deduction from their account.
A blank message from a number which shows as many zeroes (0) came every now and then while charging Rs 1 for every message.
Moreover such messages are also not saved in the inbox.
In such situation, customers have become hesitant to recharge their account with larger denominations.
When they called the customer care for verification their complaints were always ignored by telling that they might have subscribed to some other service.
When a customer asked them why the company deducted Rs 15 from his account and told the customer care representatives that he will file a petition in the court if they failed to give the exact reason of the deduction, the customer care representatives mocked him for going to court for a mere Rs 15 .