TODAY -

The curious case of State Bank of India

Sanjit Laishram *

ATM  line during Ningol Chakkouba at Imphal in 2010 ATM line during Ningol Chakkouba at Imphal in 2010



SBI a regional banking giant and is one of the largest financial institutions in the world. The State Bank of India is the largest of the Big Four banks of India, along with ICICI Bank, Punjab National Bank and HDFC Bank-its main competitors. The State Bank of India is also the 29th most reputed company in the world according to Forbes. Also, SBI is the only bank featured in the coveted "top 10 brands of India" list in an annual survey conducted by Brand Finance and The Economic Times in 2010 and boast of having the highest number of customers among all the commercial banks in India is something to be proud of for the banking giant.

Being the largest bank, State Bank of India Services offers products through its well managed, efficient and deep-rooted networks like Domestic Treasury, Broking Services, Revised Service Charge, ATM Services, Internet Banking, E-Pay, E-Rail, Safe Deposit Lockers, and Gift Cheques. As a premier banking institute every customers expect quick and efficient service form the bank.

But on the contrary SBI branches across the Imphal valley ie Imphal Secretariat Branch, Paona Bazar Branch, MG Avenue Branch, Porompat Branch and MU Campus Branch is marred with technical and staffing problem on a regular basic. This is not expected form an institution like SBI. Wondering, what the condition of the banks would be in far flung areas?

Daily server problem, issuing of limited number of token for early birds, late opening of branch office from the stipulated schedule time is against Banking Guidelines, Arrogant Staffs greets you when you visit a State Bank of India branch in Imphal. These problems are not a mere one off incident for any customers visiting SBI branches in imphal.

To feel and see how the customers are unnecessary harassed by all this issues, one can visit in any of the mention branches on any working day. Right form depositing a few amount of money or withdrawing it is a Herculean task for any ordinary customer. Making a Demand Draft or making a challan in any of the mention braches, one need to have a nerve of steel and the perseverance of the saint in order to get the job done. Never had I seen a staff endorse the old and the weak among the hundred tired customers.

Not to forget the ever idle ATM's or you can abbreviate the name of the ATM's in Imphal as All Time Moneyless. And 27*7 banking is a distant dream for the customers except for those internet banking and mobile banking users. The ever growing number of unsatisfied customers is not a welcome sign for SBI as people can always shift to other better service provider in near future.

Wonder how the banking ombudsman would react with the entire shortcoming from a banking institute like SBI. And, never had I heard of a banking ombudsman giving justice to all this related issues in our state. Indeed it's time to forward the grievance directly to Appellate Authority of RBI.

The immediate solution is to open more SBI branches in the neighborhoods with skilled and efficient staff that can cater the demand of the ever increasing number of customers who want to avail its services. The RBI guidelines to open more bank branches for area whose population is about 25000 need to be implemented ASAP.

Only this can ease the work pressure that is pilled up in limited branch. Whatever be the matter it's for the management in SBI to look after the public grievances and create an atmosphere to the customers who now hate going to Bank, to avoid the madness and chaos seen everyday in banking offices across the city. After all this is just a reminder to SBI that the customer is still the king and always will be.




* Sanjit Laishram wrote this article to e-pao.net
The writer can be contacted at sun24lai(at)gmail(dot)com
This article was webcasted on November 12 2012.


* Comments posted by users in this discussion thread and other parts of this site are opinions of the individuals posting them (whose user ID is displayed alongside) and not the views of e-pao.net. We strongly recommend that users exercise responsibility, sensitivity and caution over language while writing your opinions which will be seen and read by other users. Please read a complete Guideline on using comments on this website.




LATEST IN E-PAO!
  • Issues in forests & development
  • Ningol Chakkouba Shopping #2: Gallery
  • True Spirit Of Ningol Chakouba
  • Chakkouba: Fish Fair #1: Gallery
  • Ethical Fashion Event #1: Gallery
  • Nongsamei Puya's edition released
  • Jobs at Vision Scope, Imphal
  • MSAD Joint Body Meeting Resolution
  • Memorial Lecture/Felicitation at Cachar
  • Reqts @Gia GTech, Imphal
  • Vinnie Moore sets date with Nagaland
  • For inclusion of fish in border trade
  • DU to offer courses in 8 NE languages
  • Boxer Sarita & Ningol Chakouba
  • Mum in the face of a human tragedy
  • Ningol Chakkouba Shopping #1: Gallery
  • Festival! Thy name is pollution!
  • The Early Winter's Song : Poem
  • Niang, Mashungmi, Gaimanliu : eMing
  • Ningol Chakkouba :: Flash Presentation
  • Ningol Chakkouba : Biggest festival
  • Greetings For Ningol Chakkouba
  • The Other Side of Ningol Chakouba
  • DAAD German Academic Exchange Service
  • Urges Nagas resist deployment in Maoist
  • Opposes appointment on backward quota
  • MOA seeks Centre's intervention
  • Manipur to import 10K MT rice from Myanmar
  • Not much to choose between two decisions
  • Lesson for Cong from the CM
  • Amukta Ani (Scenes) #3 :: eRang
  • Is Manipur burning?
  • Wangkheimayum Chura: Veteran Sports
  • Tanum: LFCA Dance: Gallery
  • Moneypoor Diwali
  • The Diary of the World : Poem
  • Where will I survive? Where will I live?
  • Asian Foundation: Singapore, USA, Nepal
  • Promotional Representative @ZTC, Imphal
  • Human Rights Consulation: wrt AFSPA
  • Go Cracker-free this Diwali
  • PM approves new Director of IBSD, Imphal
  • Time for NE people to stand together
  • Suspension of ILP right thing to do?
  • Food Safety
  • What had happened to Manipur? #4
  • National Handloom Expo #1 : Gallery
  • More Than Friends
  • Happy Diwali 2014 :: Artwork
  • In quest of 'collective self-realization'
  • Manipur from Endogenous Perspective #2
  • Manipur Theatre Day : Gallery
  • Ningol Chakkouba in Europe
  • RIST Lecture series -6 at MU
  • M. Tech and PhD Programme IIT, Guwahati
  • The Look Away From The East Policy
  • Ex-Meghalaya bureaucrat for AFPSA repeal
  • Why only blockade?
  • Sleeping over assurance for a year
  • Moltuk in Khengjoy, Chandel: Gallery
  • What development meant to My Village?
  • Goura Roop: LFCA: Gallery
  • Tamenglong #17: Wallpaper Download
  • Manipur from Endogenous Perspective #1
  • Ningol Chakouba : Story
  • dipwligi mEZaLlQta :: Seireng
  • Manipur Police Raising day: Gallery
  • Indonesian girl visiting Kangla
  • Issue of Violence against people from NE
  • Rijiju urges young NE to fight for cause
  • Sharmila family to skip Ningol Chak-kouba
  • When BJP fails to Modi-fy Hiyanglam
  • Consolation win for the Cong
  • Yumnam Sanathoi : Wushu: #2 : Gallery
  • Stop discriminating people from the NE!
  • The Parrot and I :: Poem
  • India at Incheon 2014 Asian Games
  • Mera Houchongba @Konung #3 : Gallery
  • ILP: Survey @Chingmeirong: Gallery
  • Supreme Court Judge TS Thakur: Gallery
  • 3rd Anniversary of Resurgent Manipur
  • Return Of Yangon
  • Enact law against 'racial attack': Naga Hoho
  • Playwright effort to spread Modi message
  • CMs urged to ask Centre to end racism
  • Lack of Garbage Dumps
  • Silence of NE Govts to Bezbaruah report
  • Mukna Kangjei & Mukna #2: Gallery
  • BBPPF's meet in Agartala, Chittagong
  • Gostha Lila LFCA #1 : Gallery
  • Fish :: Poem
  • Agenda before ILP Political Committee #3
  • What had happened to Manipur? #3
  • Racial Attack, Can It Be Stopped?
  • Memo to HM: assault to NE People
  • Cataract Operation (20th batch) at SHRI
  • Eyek Tamba :: Learn the Manipuri script
  • Sharmila @JMIC, Lamphelpat : Gallery
  • Centre to go with Bezbaruah panel
  • Helpline for NE in major cities
  • Old Documentary :: eRang Classic
  • The Antique Girl : Story
  • Consultation on Assam-Nagaland Border
  • Her dream village in my dream : Poem
  • Physics for Cultural Heritage : Book
  • Erasmus Mundus Scholarships
  • #ForAssam: Music fund raiser concert
  • Career Guidance on Higher Studies
  • Hiyanglam By-election #2: Gallery
  • Hiyanglam By-election #1: Gallery
  • Rijiju against big power projects in NE
  • Why us? questions people from NE
  • May relax norms for visiting NE
  • Racial Intolerance?
  • NESO wants guilty punished
  • Shady solutions
  • Swift response from Delhi
  • Panam Ningthou Garden @Andro: Gallery
  • Depression of later life (old age)
  • Gotimayum Asharani: Dance #2: Gallery
  • Threatened Birds: Langja ngak-ngangbi
  • Review of the neScholar Magazine
  • lEbaQlE :: Seireng
  • Startup Weekend Imphal at MIMS
  • Condemns recent attacks on NE community
  • World Food Day at Ramrei Village, Ukhrul
  • Airport Expansion affected people status
  • Pharmacist reqd @Sky Hospital
  • ASU shocked by JCLIP statement
  • Manipur sees rise in foreign tourists
  • NE erupts in anger after racial attacks
  • Racism in India 2013-2014 :: Timeline
  • Need for Anti-Racism Law
  • Discrimination on basis of appearance
  • General strike @Imphal: Gallery
  • Una saba saktam : Funga Wari
  • Ground water: Problems & prospect
  • Historical importance of October 15
  • Sehlon Village, Chandel District: Gallery
  • American research on Monsang language
  • Come to me as a child :: Poem
  • President's son :: Story
  • North East Festival: Press Conference
  • AFSPA needed for curbing insurgency: GOC
  • Law making no child's play
  • Not much to choose from
  • Yumnam Sanathoi: Profile & Interview
  • Politics of othering & positive discrimination
  • Justice is the root of peace
  • The Crime of Committing Suicide
  • LFCA: Surja Stuthy: Dance: Gallery
  • Lianda Folk & Classical Academy (LFCA)
  • ILP: Non-Manipuri Survey: Gallery
  • Irabot Birth Anniv @Oinam: Gallery
  • Irabot Day Celebration at Oinam
  • Job: Coordinators reqd for NE states
  • Foreign tourists inflow to NE ups
  • Ebola scare; NE on high alert
  • Hijacking Consumers' Right
  • Electing people's representatives
  • What had happened to Manipur? #2
  • Excitement Awaits Pendulum Swing's Album
  • Phumdis of Loktak before NHPC start
  • Lotus in winters of Manipur
  • Ragailong Golden Jubilee: Gallery
  • JCIPLS: ILP-gi matangda Nagaland Govt
  • JCIPLS: Non Manipuri Survey Pangthokhi
  • MU Gate #2 :: Panorama 360ø view
  • Khongjom Parba #2 :: Ooba Video
  • Downloadable Manipuri Calendar : 2015
  • Sanagi Saji & Sanagi Tenawa : Funga
  • Sushila Nandeibam - Classics #2 : Radio
  • eMing 2.0 - Baby Names :: New release
  • SPONSORED ADS