TODAY -

The curious case of State Bank of India

Sanjit Laishram *

ATM  line during Ningol Chakkouba at Imphal in 2010 ATM line during Ningol Chakkouba at Imphal in 2010



SBI a regional banking giant and is one of the largest financial institutions in the world. The State Bank of India is the largest of the Big Four banks of India, along with ICICI Bank, Punjab National Bank and HDFC Bank-its main competitors. The State Bank of India is also the 29th most reputed company in the world according to Forbes. Also, SBI is the only bank featured in the coveted "top 10 brands of India" list in an annual survey conducted by Brand Finance and The Economic Times in 2010 and boast of having the highest number of customers among all the commercial banks in India is something to be proud of for the banking giant.

Being the largest bank, State Bank of India Services offers products through its well managed, efficient and deep-rooted networks like Domestic Treasury, Broking Services, Revised Service Charge, ATM Services, Internet Banking, E-Pay, E-Rail, Safe Deposit Lockers, and Gift Cheques. As a premier banking institute every customers expect quick and efficient service form the bank.

But on the contrary SBI branches across the Imphal valley ie Imphal Secretariat Branch, Paona Bazar Branch, MG Avenue Branch, Porompat Branch and MU Campus Branch is marred with technical and staffing problem on a regular basic. This is not expected form an institution like SBI. Wondering, what the condition of the banks would be in far flung areas?

Daily server problem, issuing of limited number of token for early birds, late opening of branch office from the stipulated schedule time is against Banking Guidelines, Arrogant Staffs greets you when you visit a State Bank of India branch in Imphal. These problems are not a mere one off incident for any customers visiting SBI branches in imphal.

To feel and see how the customers are unnecessary harassed by all this issues, one can visit in any of the mention branches on any working day. Right form depositing a few amount of money or withdrawing it is a Herculean task for any ordinary customer. Making a Demand Draft or making a challan in any of the mention braches, one need to have a nerve of steel and the perseverance of the saint in order to get the job done. Never had I seen a staff endorse the old and the weak among the hundred tired customers.

Not to forget the ever idle ATM's or you can abbreviate the name of the ATM's in Imphal as All Time Moneyless. And 27*7 banking is a distant dream for the customers except for those internet banking and mobile banking users. The ever growing number of unsatisfied customers is not a welcome sign for SBI as people can always shift to other better service provider in near future.

Wonder how the banking ombudsman would react with the entire shortcoming from a banking institute like SBI. And, never had I heard of a banking ombudsman giving justice to all this related issues in our state. Indeed it's time to forward the grievance directly to Appellate Authority of RBI.

The immediate solution is to open more SBI branches in the neighborhoods with skilled and efficient staff that can cater the demand of the ever increasing number of customers who want to avail its services. The RBI guidelines to open more bank branches for area whose population is about 25000 need to be implemented ASAP.

Only this can ease the work pressure that is pilled up in limited branch. Whatever be the matter it's for the management in SBI to look after the public grievances and create an atmosphere to the customers who now hate going to Bank, to avoid the madness and chaos seen everyday in banking offices across the city. After all this is just a reminder to SBI that the customer is still the king and always will be.




* Sanjit Laishram wrote this article to e-pao.net
The writer can be contacted at sun24lai(at)gmail(dot)com
This article was webcasted on November 12 2012.


* Comments posted by users in this discussion thread and other parts of this site are opinions of the individuals posting them (whose user ID is displayed alongside) and not the views of e-pao.net. We strongly recommend that users exercise responsibility, sensitivity and caution over language while writing your opinions which will be seen and read by other users. Please read a complete Guideline on using comments on this website.




LATEST IN E-PAO!
  • Ibudhou Thangjing Haraoba: Gallery
  • Pakhangcha, Lamneithang: eMing
  • Memories of Taiwan
  • Imphal Roots Rock Reggae Show
  • Manhunt 2015 #1: Gallery
  • Thangmeiband Protest : Gallery
  • Voice Message System : Gallery
  • ..ILPS chatnadriba faoba saruk yabiyu
  • Grassroot football development prog
  • Proposed site for Natl Sports Univ
  • Tripura is start, AFSPA...
  • Wokshop of States on Bharatnet
  • I-League: Lajong FC vs East Bengal
  • Social Gathering of EMA at UK
  • Redundant Grand Narrative
  • After the Class XII board exams
  • Keishal: Scenes #2 :: eRang
  • Now 3 ACs without MLAs
  • Fighting sick of social terminators
  • A pragmatic democracy and Media
  • Lairoi @Ereima Ima #2: Gallery
  • This Is Why :: Poem
  • Lai Haraoba at Yechipao of Mandalay
  • Red Hill Battle 1944: Allied Perspective
  • Shillong Lajong exit from NEUFC
  • Admission Counselling for Delhi Univ
  • Repeal AFSPA (From 2006) :: Timeline
  • Business School eyes NE students
  • DoNER, MHA prepare security blueprint
  • Mary, Sarita back in action
  • Bad roads in Manipur
  • Malem Paphal Exhibition #1:: Gallery
  • Economic interpretations of Merger #1
  • Dzuko: Integrity & boundary protection
  • SAPO economic blockade on Mao
  • 1st NE college to accept transgender
  • NE youths in Delhi police
  • Boroikhal village, Jiribam :: Gallery
  • A Poem for the Birds : Poem
  • Cruelty Towards Animals #2
  • Legal literacy & legal awareness #1
  • Jobs at Don Bosco University
  • Assam Committee formed at CNCI Meet
  • 3 MLA disqualified by Tribunal Court
  • Inheriting abnormalities
  • In office for the past 365 days
  • CAU Gate :: 360 Panorama
  • Bidai Bidai- Golden Oldies :: Radio
  • Buddhism is not a religion
  • Ethical Fashion Event #3:: Gallery
  • Water Melon festival :: Gallery
  • The unapologetic militant
  • Diary from Canadian Student #2
  • Staff for SKY Hospital
  • Regarding Private University in Manipur
  • Admission at Editworks, Noida
  • Media and Pontification
  • Democracy at the grassroot level
  • Origin of Khunchai (Kuki) Tribes
  • Reading a skewed policy
  • Landscape Wallpaper #1 : Download
  • Cooking as professional opportunity
  • A deep sleep :: Poem
  • Musing on ADC Election
  • Election: Prepaid or postpaid ?
  • WW II anniv: Australia, Japan to attend
  • Software Engineer @Cobigent
  • Recruitment at Tashi Interiors
  • Statue of Pukhramba Kajao:: Gallery
  • Headaches after Class XII
  • Shirui Lily blooming #1:: Gallery
  • Bandh against Nagaland #2:: Gallery
  • Dzukou valley: The day after
  • Child protection from sexual offences
  • Unsiko AEKoI, AmuQ :: Seireng
  • Relief trip to Nepal:: Gallery
  • SUNRISE Relief Trip to Nepal
  • Admission counselling centres in NE
  • Private Higher Secondary Schools
  • Centre to create 1L jobs in NE
  • Indecency slur on minister
  • Trapped in security paradigm
  • Wanna eat beef? Go to Pakistan
  • The Killing Fields :: News Timeline
  • Makar Scenes #2 :: eRang
  • Biodiversity for sustainable development
  • Kuknalim in Nagaland; chinky in Delhi
  • The Patriot :: Poem
  • Bandh against Nagaland #1:: Gallery
  • TR's 1 year in office
  • I-League Pre-Match: Lajong vs Pune
  • Naga insurgents losing steam :Army
  • 8 rebels killed in Manipur
  • Centre clarifies on spl category status
  • Non-sensical culture of VIPsm
  • Water Route to Boroikhal #1:: Gallery
  • Understanding Turmoil
  • GKCA's festival of solo performance
  • NSCNs exchange gunfire
  • Strike in Senapati on 'encroachment'
  • DoNER Ministry's security initiative
  • BioTech Conference @MU:: Gallery
  • Laimang Phamba @Kakwa #2:: Gallery
  • 4Bs of Election Fever
  • Is It :: Poem
  • Technical Jobs(185) at NIELIT
  • Internship on Web Apps @Don Bosco
  • FOSS Training @Assam Don Bosco
  • Keishal: Scenes #1 :: eRang
  • Decaying Manipur health care #5
  • Freedom of Press: From Legal Concept
  • The Headline Story : Poem
  • Tamenglong #43: Wallpaper Download
  • Fire at Noney :: Gallery
  • Memorandum submitted to Kiren Rijiju
  • Rejoinder to R.K. Rajendro
  • Medical/Dental at Annamalai
  • Ethical Fashion Event #2:: Gallery
  • Hmar Student condemns brutal killing
  • Requirements at Kangla Solutions
  • Multiple Job Openings at Mangaal
  • Job Openings at Feerol
  • AirAsia Delhi-Guwahati flight takes off
  • Don't insult us
  • New initiatives taken up by Govt
  • Lairoi @Ereima Ima #1: Gallery
  • Know Your Test- Platelet Count
  • Illegal migrants from neighbour country
  • Aimol Khullen village : Gallery
  • Church and clean election #3
  • EDU-XPO, leap towards education
  • Top of Mount Koubru #3 : Gallery
  • CM with Russian Delegates
  • Manipur: The land of bandhs
  • A Fiasco every now & again
  • Peace Rally at Noney Bazar [14 Apr]
  • State Arts Exhibition #2 : Gallery
  • Koireng's affinity with tribes
  • Shri Tomba & Kei :: Gallery
  • Pension distributed @Jiri :: Gallery
  • Jiribam Vegetable Market :: Gallery
  • Contemporary Manipuri Short Stories #4
  • Jemadar Abdul Hafiz VC (Victoria Cross)
  • Music fest @Santhei #3: Gallery
  • Cultural Forum day:: Gallery
  • Mt Everest 2nd Anniv :: Gallery
  • NH-37 Pathetic Condition :: Gallery
  • Living God: Best Documentary @LA
  • All Community Meeting @Jiri:: Gallery
  • Medical camp @Boroikhal :: Gallery
  • Toppers - HSLC Exam :: Gallery
  • 'Jewel of Manipuri Cinema' :: Gallery
  • HSLC 2015 : Top 25 Rank Holders
  • HSLC : Statistics / Subject Topper
  • HSLC 2015 : Full Roll No Listing
  • Laimang Phamba @Kakwa:: Gallery
  • Takao Kawaguchi and Manipur
  • Tree plantation @Jiri :: Gallery
  • Workshop: Takao Kawaguchi @Imphal
  • Sanjenthong still constructing: Gallery
  • Subadar Netrabahadur Thapa VC
  • Archived News Photo for year 2015
  • HSE 2015 : Result / Pass %
  • HSE 2015 : Useful Information
  • HSE 2015 : Science Stream Result
  • HSE 2015 : Commerce Stream Result
  • HSE 2015 : Arts Stream Result
  • Manipuri Sahitya parishad: Gallery
  • Wangkhem Bidyamani : Profile :: eRang
  • Bidyamani : Singer-Photos #1 :: eRang
  • Ithai School protest : Gallery
  • Heloise Rajkumari @Italy: Gallery
  • U suba amadi Chaoren : Funga Wari
  • MRVT&MW Bill- Contents : Gallery
  • Phone Directory :: Govt Officials
  • Laihui presents Hada Shamaton :: Ooba
  • SPONSORED ADS